Community Hub Update from East Sussex County Council

National lockdown: stay at home

A new national lockdown was announced by the Prime Minister on 4 January. The new national restrictions mean extra rules are in place in addition to the Tier 4 regulations which already applied across East Sussex.

  • Schools in East Sussex will close and move teaching online until at least February half-term (although some will open for children who are vulnerable or whose parents/carers are key workers. Nurseries can also remain open).

  • You must only leave your house for a few specific reasons (to exercise, shop for food, get essential medical help, if you absolutely cannot work at home or if your safety is threatened).

We have updated our website to reflect the new rules, and are continuing to communicate the latest guidance to residents through our East Sussex Together COVID-19 newsletter (sign up here), our public facing communications channels and local media.


Shielding guidance is now in place for clinically extremely vulnerable (CEV) people across the country. Those in the CEV group should not attend work, school, college or university, and limit the time they spend outside the home. They should only go out for medical appointments, exercise or if it is essential.

People in the CEV group can once again register on NSSS for priority supermarket deliveries, and request free pharmacy deliveries, whilst shielding guidance is in place. We have updated our CEV web page and the attached Issues and Guidance document with the latest advice and where to get support. CEV residents that need extra help can continue to contact Health and Social Care Connect.

We are once again contacting CEV people in East Sussex by phone, letter and email during the new national lockdown to ensure they have the support they need. We aim to have contacted all identified CEV residents we have details for within the next few weeks.

Recently some potential scam calls to CEV people have been identified. Please see the next story for more details.

Potential scam calls

HSCC, along with another call centre, are contacting residents identified as clinically extremely vulnerable (CEV) to check they have the support they need. There have been reports of potential scam calls also being made to East Sussex residents. Call handlers can reassure people that are being contacted that we will not ask:

  • for bank details or payments

  • for details of any other accounts, such as social media

  • people to set up a password or PIN number over the phone

  • people to call a premium rate number, such as those starting 09 or 087

See the latest information and guidance on potential COVID-19 scams

NHS Test and Trace

If someone tests positive for coronavirus, the national NHS Test and Trace team will contact them to give advice and get details of anyone they’ve been in contact with. If the NHS Test and Trace team aren’t able to contact people within 48 hours, their case will be passed to our local team who will try to contact them.

As part of this call they will ask people to confirm:

  • their name, date of birth and postcode.

  • if they live with other people.

  • any places they’ve been recently, such as a workplace or school.

  • names and contact details of any people they were in close contact with in the 48 hours before their symptoms started.